FAQ - WisdomWeb

Frequently asked questions

Product

1. What is WisdomWeb?

WisdomWeb is an online video learning platform offering high-quality, interactive courses in English, Mathematics, and Coding (coming soon). We conduct small group classes with 6-8 students via Zoom, providing a focused and engaging learning environment.

2. What subjects are offered on WisdomWeb?

We currently offer courses in:

English
Mathematics
Coding (coming soon)

We are continuing to expand our course offerings to meet a wider range of educational needs.

3. How are the courses structured?

Our courses are divided into modules that include interactive live video lessons, assignments, and assessments. All live lessons are recorded for self-paced learning, allowing learners to progress based on their individual schedules, with access to educator support.

4. Are the courses aligned with any specific educational standards?

Yes, our courses follow globally recognized educational standards. Our English curriculum aligns closely with the Cambridge English Qualifications (CEQ), and our Maths curriculum adheres to the guidelines of the Singapore Ministry of Education.

5. Can I access my course materials after completing a course?

Yes, even after completing a course, you will retain access to the course materials for up to 90 days so you can review content and continue learning at your convenience.

Technology and Learning Experience

1. What are the technology requirements for online classes

You will need to install Zoom on your computer or tablet before class. For an optimal experience, ensure your internet speed is at least 5 Mbps. Once set up, you're ready to start learning!

2. The network is unstable during lesson

Common causes of network instability include:

Multiple devices connected to the Wi-Fi router
Distance from the Wi-Fi router
Bandwidth-heavy programs running simultaneously

Solutions:

Connect to a private network rather than a public one (e.g., cafes).
Move your device closer to the Wi-Fi router.
Close all programs or browser pages other than Zoom and WisdomWeb.

3. Is WisdomWeb accessible on mobile devices?

Yes, WisdomWeb is fully optimised for mobile devices. You can access courses and materials on desktop, tablet, or smartphone. However, for live sessions, we recommend using a desktop or laptop for the best experience.

4. Can I track my child’s learning progress?

Yes, WisdomWeb offers comprehensive progress tracking through quizzes, assignments, and monthly reports. At the end of each term, your dedicated homeroom teacher will provide a personalised Progress Report Card, giving parents a detailed update on their child’s learning progress.

5. Do students receive certificates for completing courses?

Yes, upon successfully completing a course, students receive a non-transferable certificate of achievement. This certificate can be used for school applications or further educational opportunities.

Enrollment and Payment

1. How do I sign up for a free trial?

Signing up for a free trial is simple:

Click "Book a FREE trial now" on our homepage
Fill in your contact details
Select a date and time for your trial class

After booking, you will receive a confirmation email. Our education consultant will also contact you via WhatsApp with class details.

Note: Parents must be present at the beginning of the trial class to provide consent.

2. How do I sign up for a course?

For new students:

Click "Book a FREE trial now" on our website
Enter your contact details, and our education consultant will get back to you (usually within 4 hours, up to 24 hours) to guide you through the enrollment process

For existing students:
Contact your dedicated homeroom teacher to extend or sign up for additional courses

3. How much do courses cost?

Course fees start at $250 per month (including GST). Prices may vary depending on the depth and scope of the course. Please contact our education consultant for detailed pricing information.

4. What time are regular classes available?

Most of our classes are scheduled between 3 PM to 9 PM Singapore Time (GMT +8). Classes to be booked in advance through our education consultant. If you are unable to attend a scheduled session, you can reschedule up to 2 hours before the class for another time slot within the same calendar week.

Additionally, all our classes are recorded and made available to all students for them to learn at their own pace if they miss a session.

5. What payment methods do you accept?

We accept various payment methods, including all major credit / debit cards and digital wallets

Customer Service and After-Class Support

1. What kind of after-class support does WisdomWeb provide?

Students can reach out to their dedicated teaching assistant via WhatsApp for additional help with course materials. We also offer community forums where students can interact with peers and instructors.

2. How do I contact customer service?

You can contact your homeroom teacher via WhatsApp or email. We offer 24/7 support for technical issues, billing inquiries, or any other questions you may have.

3. How do I get technical support if I encounter an issue?

For technical issues, reach out to your dedicated homeroom teacher via WhatsApp for 24/7 support. Our team is always available to ensure a smooth learning experience.

4. Can I receive personalised tutoring or one-on-one support?

Yes, WisdomWeb offers personalised tutoring for students who require extra help. Please contact your homeroom teacher to inquire about one-on-one learning sessions tailored to your child's needs.

5. What if I am not satisfied with a course?

We are committed to your child’s success. If you are not satisfied with a course or teacher, you can request to switch to another class or course within 30 days of enrollment.